Membership and points

Question,

What are the benefits of becoming Panasonic Member?

Answer,

As a Panasonic member, you can enjoy these benefits!

- Earn points when you purchase at Panasonic Store
- Enjoy member exclusive offers
- Receive updates on the latest Panasonic products and promotions
- It's free!

Question,

How do I become a member?

Answer,

1) Visit Panasonic.com/sg
2) Fill in your information and click "Register"
3) Check your inbox for an account confirmation email. (Check your spam / junk mail if you did not receive email confirmation.)
4) Click "Confirm Your Account" and you're good to go!

Question,

Am I able to register as a member even though I do not own Panasonic products?

Answer,

The answer is yes! Anyone can join and register as a Panasonic member.

Question,

I have registered but did not receive an e-mail from Panasonic after more than 24 hours?

Answer,

Check your spam/junk mail.

You may have entered the e-mail address incorrectly. Please try registering again with a valid email address.

Question,

What should I do if I want to edit my personal information?

Answer,

Please log in to your account and click under "My Page" > "Account Information"

Question,

What should I do if I want to withdraw as a member of Panasonic Online?

Answer,

Please log in to your account and click under "My Page" > "Withdrawal from Membership"

Question,

How do I obtain points at Panasonic Online Store?

Answer,

Earn points with every valid purchase from Panasonic Store. Simply sign in to your Panasonic Account and register as a member to start earning points today.

Question,

How many points can I earn through my purchases?

Answer,

For valid transactions, you will earn Points equivalent to the total of final purchase value, rounded down to the nearest dollar.
(e.g. a purchase of S$99.51 made = 99 Points.)
Panasonic reserves the right to vary Point earning rates at any time without notice

Question,

How much is 1 point value in cash?

Answer,

1 point = S$0.01

Question,

Will I get my Points immediately?

Answer,

Points will be awarded 7 working days after your order is delivered.

Question,

Where can I check my points?

Answer,

Please log in to your account and click under "My Page" > "Points"

Question,

Do Points ever expire?

Answer,

Points earned in a particular month will be valid for 24 calendar months. Points not redeemed during this valid period will expire and be forfeited.

Question,

Is my points refundable, transferable and exchangeable for cash?

Answer,

Points are non-transferable and non-exchangeable for cash.

Points are non-refundable unless there is a valid reason for returns, subjected to Panasonic Return and Refund Policy.

Question,

I purchased as a guest, can I still earn points?

Answer,

If you purchased an item as a guest, you will not earn Panasonic points. Points will only be earned if you are logged into Panasonic Account.

Question,

Are my points calculated before or after tax?

Answer,

All prices on Panasonic Online Store are inclusive of GST.
Your points are calculated based on final amount paid, after discount or coupon used.

Question,

If I return my purchase within the return period, will the points be refunded?

Answer,

If you return the product within the 7 day return window (subject to the Panasonic Store return policy), your Points will be credited back to your Panasonic Account.

Question,

Can I redeem my points?

Answer,

Yes! All points can be used to offset the value of the next purchase. To use your points, add item to cart and click “Proceed to Check out”. Check your order details, agree to the Terms and Condition and click “Proceed to Check out”. Under Review & Payments, you will be able to click “Use Points” if there are sufficient points to be used. There is no partial usage of points, and all points have to be used in full or accumulated for the next purchase.

Purchase and Orders

Question,

How do I make a purchase?

Answer,

1) Log in to your Panasonic Account
2) Browse for the item and click "Add to Cart"
3) Click the shopping cart icon on the top right and click "View Cart"
4) Input coupon code (if any)
5) Check order details and click "Proceed to Checkout"
6) Input shipping and payment details
7) Click check out and wait for an order confirmation email. (Check junk mail if you did not receive in your inbox)

Question,

Can I make a purchase as a guest on Panasonic Store?

Answer,

Yes you can but you'll miss out on Points!

Question,

What should I do if I encounter difficulties while placing an order?

Answer,

If you have any trouble placing an order, please call our Customer Service line at +65 6222 7222.
Mondays to Fridays : 9.00am to 5.30pm
Saturdays : 9.00am to 1.00pm
Closed on Sundays, Public Holidays and Company Designated Holidays

Question,

How do I check my order status?

Answer,

Please log in to your account and click under "My Page" > "My Orders"

Question,

How can I modify order details?

Answer,

Order details cannot be modified once processed. You may wish to cancel the order and reorder with the correct details.

Question,

Can I place an order for an item that is currently out of stock?

Answer,

We currently do not accept pre-order, please add the item into wishlist and you will be notified once item is back in stock.

Question,

Is tax included in my purchase?

Answer,

Yes, all prices include GST.

Question,

What are the latest promotions?

Answer,

Please visit www.panasonic.com/sg and click "Events & Promotions"

Question,

How can I cancel my order?

Answer,

Please call our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com

Question,

I have a discount voucher. How do I use it?

Answer,

Once you have added the item into cart, click "View Cart" and input the coupon code under "Apply Coupon Code". Click "Apply Coupon".

Payment

Question,

What are the available online payment methods?

Answer,

The Panasonic Store currently accepts:
- Visa
- MasterCard

Question,

Can I change my payment method?

Answer,

You cannot change your payment method once your order has been confirmed.

If you wish to change the payment method please cancel the order and reorder with your payment method of choice.

Question,

My payment has failed. What can I do?

Answer,

If your payment is declined due to a rejected payment method, please change your payment method and try again or check with the provider of your selected payment method.

Question,

How do I know if payment is successful?

Answer,

You will receive an order confirmation email to indicate that payment is successful and we are processing your order.

Question,

Do you accept installment?

Answer,

No. We currently do not accept installment payment.

Delivery & Installation

Question,

How long is the delivery?

Answer,

It will take approximately 2-5 business days to deliver your order by our appointed courier. You will receive an SMS once our courier is ready to deliver your purchase.

For bulky items such as refrigerators, washing machines and aircons please expect a phone call prior to delivery to schedule the date and time of the delivery.

Question,

How much is delivery?

Answer,

Standard shipping is free.

For bulky items such as fridges, washing machines and aircon, additional charges apply if location does not have lift landing and requires climbing stairs. Charges are quoted directly by our appointed logistics team and payable directly to them.

To enquire about the charges, please call our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com

Question,

What if my location does not have lift?

Answer,

Additional charges apply if location does not have lift landing and requires climbing stairs. Charges are quoted directly by our appointed logistics team and payable directly to them.

Question,

How much is installation?

Answer,

Standard installation is free.

For bulky items such as fridges, washing machines and aircon, additional charges apply if extra parts are required for installation.

To enquire about the charges, please call our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com

Question,

Is installation provided for water alkaline ionizer?

Answer,

Yes, standard installation is included. Please call our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com once you received your purchase. We will then inform the installer to contact you directly.

Additional charges apply if tap adapter is required.

Question,

Is disposal included?

Answer,

Standard disposal for bulky items such as fridges, washing machines and aircon is included. Additional charges apply if location does not have lift landing and requires climbing stairs.

We do not dismantle built-in washer/refrigerator. If you require disposal service, please dismantle and remove the old products for disposal.

Question,

Do you help to dispose my old microwave oven?

Answer,

No, we do not help to dispose old microwave oven.

Question,

Do you help to stack my old dryer if I purchase a washing machine from Panasonic?

Answer,

We do not dismantle and install stacking kits for dryer. Please engage a third party vendor, alternatively, we can provide a contact for your consideration.

Question,

Which are the non-serviceable areas?

Answer,

CHANGI AIRPORT CARGO (FTZ) , JURONG ISLAND,JURONG PORT PSA RESTRICTED)SHIPYARD, MINDEF/ ARMY CAMPS/ MINISTRY/ DSTA/ EMBASSY

Question,

Can I opt for self pick up?

Answer,

No, we do not have that option at the moment.

Question,

How do I track my order?

Answer,

Log in to your Panasonic Account and track your order under "My Orders"

Question,

My product was damaged during delivery. What can I do?

Answer,

Should you receive the package or product(s) which is damaged, torn or in bad condition, please do not accept the package or product(s) from the courier service.

Kindly notify us within three (3) working days of delivery with the details of order (name, order ID, date of receipt, product(s) model) and pictures (if any).

Should you believe your product has been damaged during shipping, please contact our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com

Question,

I missed the delivery. What can I do?

Answer,

You will receive an SMS from our courier partner for a reschedule of delivery, please follow the instructions and schedule another delivery.

For bulky items like refrigerators, washing machines and aircon, our logistics team will call you to schedule a delivery. Please do inform the team if you wish to reschedule.

Return & Refund

Question,

What is Panasonic Store return policy?

Answer,
Orders for goods may be returned to Panasonic if the delivered goods are:

1) incorrect (i.e. there are missing items or parts in the delivered goods, or the model or colour is different from the Order), upon which the return request must be initiated within seven (7) days from the delivery date. In the event that the model or colour is different from the Order, this can be inspected from the label or packaging of the goods, and the goods must be returned with its original seal intact. Otherwise, Panasonic may not accept returns of goods with a broken seal on its packaging;

2) damaged (i.e. stained, dented, cracked or scratched), upon which the return request must be initiated within 24 hours from the delivery date; or

3) defective with respect to the goods’ function, upon which the return request must be initiated within seven (7) days from the delivery date.

Question,

Which type of product cannot be returned?

Answer,

The following types of products cannot be returned or refunded:

1) products that are damaged by misuse
2) products that are damaged or rendered defective due to the use of the item in a way that is contrary to Panasonic’s instructions or operation manual
3) products were modified, altered or repaired by anyone other than Panasonic’s authorised personnel
4) Change of mind
5) Washing machines, refrigerators and air-conditioners that are already unboxed, installed and we have assessed them to be in good working condition.

Question,

What if there are free items in my return order?

Answer,

All return order must be returned with free items/vouchers, credits, promo codes entitled with the purchase.

Question,

My product is faulty and I want a replacement, what should I do?

Answer,

If you would like to replace instead of return the product, please contact our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com.

Replacements are subject to availability.

Question,

How do I return my product?

Answer,

Contact our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com with your order number, name and contact number within 7 working days.

All products must be sent back to us by our authorised delivery and logistics partners attaching the return shipping label sent by Panasonic via email to you.

Question,

Do I have to pay for return shipping?

Answer,

There will be no charge for returning the goods during the applicable return period.

Question,

How can I raise a refund?

Answer,
Contact our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com with your order number, name and contact number within 7 working days.

Question,

How long will the refund take if my request is approved?

Answer,

The refund can take up to 30 working days from the date of return request approval. The refund period may vary depending on the payment method and subject to the payment agency's processing duration.

Question,

I want to check the status of my refund.

Answer,

Contact our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com with your order number, name and contact number.

E-warranty & Service

Question,

Will warranty be automatically applied when I'm a Panasonic member?

Answer,

No, please register your e-warranty at https://p-cube.panasonic.com/sg/s/warranty-registration-page

Question,

How do I register for warranty?

Answer,

Please register your e-warranty at https://p-cube.panasonic.com/sg/s/warranty-registration-page

Question,

How long is warranty?

Answer,

Warranty is 1 year, get additional 3 months warranty when you register online.

Question,

Can I purchase extended warranty?

Answer,

We do not have this option at the moment.

Question,

I need help for my current Panasonic product, who do I look for?

Answer,

Please contact our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com.

Question,

I am not sure if I had registered my e-warranty. How do I check?

Answer,

Please contact our customer service hotline at +65 6222 7222 or email service@sg.panasonic.com.