Job Opportunities

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Appliances Customer Service Engineer for Asia Pacific


The job-holder will contribute to establishment a solid customer care network for Panasonic Appliances products in Asia Pacific Region through implementing customer service activities for Panasonic appliances products.


1) Customer Service (CS) & Market Quality Activity 

  • Perform customer care activities across Asia Pacific Region 
  • Support Sales company to conduct customer satisfaction survey, conduct and manage Customer Service and Quality field study activities in Asia Pacific Region (via tour at dealers, Sales companies, customers etc.) 
  • Collect information, analyze and make report about CS and Quality in the region
  • Coordinate and manage market quality activities in Vietnam and Region

2) Coordination job

  • Collaborate with Japan Headquarter as a representative of Asia Pacific region
  • Coordinate with stakeholders (factories, sales offices, business division, etc.) relating to CS activities
  • Conduct training and support Call Center

3) Technical Support

  • Perform and manage technical support activities in the Region such as organizing technical seminars, setting up technical documents and technical instruction books, etc.

4) Other tasks related to CS and Quality in Asia Pacific Region

Qualifications/ Requirements

  • University graduate from Technical universities
  • Strongly prefer candidates with above 3 year experience in Customer Service or Quality Control job relating to technical products, especially preferably Home Appliance products
  • Good understanding about and interest in appliances products
  • Good customer service skills and mindset
  • Good coordination ability
  • Excellent communication skills
  • Ability to analyze, execute consistently and solve problems creatively
  • Social, positive thinking and cheerful
  • Fluent English (written & verbal)
  • Fluent MS Office skills (Word, Excel, PowerPoint, etc.)

Work Location

Contact & Application

  • Email for application:
  • Language for application: English


  • Please kindly mention clearly your desired position name and job code if any on your application.
  • We regret that only shortlisted candidates will be notified.

General Affairs Supervisor



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