Add and Manage Users to Control Air Conditioner (Residential)
Enable multiple users, including other family members, to control and operate the same air conditioner units, making cooling easier and more convenient for everyone involved.
Table of Content
For Admin Users
1.0 Check Device Information
2.0 Approving Additional Users
3.0 Check Users List
For Additional Users
4.0 Add Additional Users (Advanced Built-In Wi-Fi - Easy Connect)
4.1 Scan Connection (Connect with Scanning QR Code)
4.2 Manual Setup (Connect without Scanning QR Code)
5.0 Add Additional Users (Standard Built-In Wi-Fi)
6.0 Add Additional Users (Network Adaptor CZ-TACG1)
1.0 Check Device Information
Step 1
Tap the “Menu” button on the top right-hand corner of the screen.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow/1/parsys/textimage/image.img.png/1711367939896.png)
Step 2
Select “Device list”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_32519556/1/parsys/textimage/image.img.png/1711367923744.png)
Step 3
Choose your device’s location.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_234773386/1/parsys/textimage/image.img.png/1711367924178.png)
Step 4
View your device ID and other additional information.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1931305217/1/parsys/textimage/image.img.png/1708322971592.png)
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1931305217/2/parsys/textimage/image.img.png/1708322978532.png)
2.0 Approving Additional Users
The admin user will receive a notification to approve the additional user. Panasonic Comfort Cloud App must have permission to send notifications.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_298394624/1/parsys/textimage/image.img.png/1711370199796.png)
Step 1
Select any air conditioner.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_505312470/1/parsys/textimage/image.img.png/1711370200714.png)
Step 2
Tap the notification button on the top left-hand corner.
![Add New User for Supply Air Fan Add New User for Supply Air Fan](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_939798539/1/parsys/textimage/image.img.png/1711370201485.png)
Step 3
Tap the message.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1303977836/1/parsys/textimage/image.img.png/1711370202149.png)
Step 4
Choose the approval level to share with additional user, then tap “Confirm”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_382772292/1/parsys/textimage_926166989/image.img.png/1711370203131.png)
3.0 Check Users List
Step 1
Tap the “Menu” button on the top right-hand corner of the screen.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1252340411/1/parsys/textimage/image.img.png/1711367959221.png)
Step 2
Tap “Owner” to expand the menu. Then tap “User List”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_368777012/1/parsys/textimage/image.img.png/1711370539230.png)
Administrator can view which user is having access to the particular air conditioner.
![Add New User for Supply Air Fan Add New User for Supply Air Fan](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_922234611/1/parsys/textimage/image.img.png/1711370539782.png)
Additional users can proceed with registration by following the steps below.
4.0 Add Additional Users (Advanced Built-In Wi-Fi - Easy Connect)
4.1 Scan Connection (Connect with Scanning QR Code)
4.2 Manual Setup (Connect without Scanning QR Code)
5.0 Add Additional Users (Standard Built-In Wi-Fi)
6.0 Add Additional Users (Network Adaptor CZ-TACG1)
4.0 Add Additional Users (Advanced Built-In Wi-Fi - Easy Connect)
The following steps are to set up the connection between an advanced built-in Wi-Fi air conditioner and the Comfort Cloud App, either by scanning a QR code or through manual setup without scanning a QR code for additional users.
4.1 Scan Connection (Connect with Scanning QR Code)
Step 1
Tap the “+” icon.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1840149735/1/parsys/textimage/image.img.png/1711368107146.png)
Step 2
Choose “Air conditioner”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1898129298/1/parsys/textimage/image.img.png/1708330811683.png)
Step 3
Choose “Air conditioner + Wireless remote controller”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1968509376/1/parsys/textimage_1190198149/image.img.png/1708330811356.png)
Step 4
Ensure there are 2 QR codes on the front panel’s sticker, then tap “Front panel sticker with 2 QR codes”
or
If there is no front panel sticker, tap “Without Front panel sticker” and check if there is 1 QR code inside the front panel, then tap “QR code exists”.
*If none of the above options apply, proceed to 5.0 Add Additional Users (Standard Built-In Wi-Fi).
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_146374605/1/parsys/textimage/image.img.png/1708327014506.png)
Step 5
Tap “Scan QR code”.
*If you cannot scan the QR code for some reason, please tap “If you cannot find QR code, please click here”. Proceed to 4.2 Manual Setup (Connect without Scanning QR Code).
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1005896542/1/parsys/textimage_1271144485/image.img.png/1708327065762.png)
Step 6
Allow the app to access your camera.
*Pop-up design may vary depending on the OS version and/or smartphone/tablet model.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1025961516/1/parsys/textimage_775362663/image.img.png/1708327115721.png)
Step 7
Scan the QR Code on the front panel sticker.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1606244016/1/parsys/textimage_2000576565/image.img.png/1711368504240.png)
*If error occurs, please tap “Try manual setup”. Proceed to 4.2 Manual Setup (Connect without Scanning QR Code).
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1027740705/1/parsys/textimage_2000576565/image.img.png/1711368508206.png)
Step 8
Tap “Allow” to give permission to the Comfort Cloud App to find and connect to nearby devices.
*Pop-up design may vary depending on the OS version and/or smartphone/tablet model.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1064640161/1/parsys/textimage_1673344174/image.img.png/1708327215739.png)
Step 9
Allow app to use Bluetooth.
*Pop-up design may vary depending on the OS version and/or smartphone/tablet model.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_505987518/1/parsys/textimage/image.img.png/1708327258733.png)
Step 10
Allow the app to access your precise location while using the app.
*Pop-up design may vary depending on the OS version and/or smartphone/tablet model.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_62294683/1/parsys/textimage_514090360/image.img.png/1708327392189.png)
Step 11
Prepare the air conditioner’s remote controller and a pin.
Using the pin, press and hold the “ ” button for 5 seconds until “1” is displayed.
Press “UP” or “DOWN” until you see the number “0”.
Point the remote controller towards the air conditioner and press the “SET” button ONCE. A “BEEP” sound will be heard.
Tap “Next”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_502068962/1/parsys/textimage_208572643/image.img.png/1708327571705.png)
Step 12
Your air conditioner is connecting to the network.
*This may take a few minutes. Please wait.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_393033205/1/parsys/textimage/image.img.png/1708327617100.png)
Step 13
Tap “Use” to connect to the existing Wi-Fi network.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_902667832/1/parsys/textimage_1479170846/image.img.png/1708327655332.png)
Step 14
Your air conditioner is connecting to the network.
*This may take a few minutes. Please wait.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_560018571/1/parsys/textimage/image.img.png/1708327755164.png)
Step 15
Enter the air conditioner name, message to owner, and note.
Tap “Send request”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_474210918/1/parsys/textimage/image.img.png/1708327805184.png)
Registration has been completed. Please wait for admin’s approval.
Go to 2.0 Approving Additional Users for steps to approve additional users.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_534560781/1/parsys/textimage_1628205012/image.img.png/1708327895182.png)
4.2 Manual Setup (Connect without Scanning QR Code)
Step 1
If you cannot scan the QR code, tap
“Try manual setup”
or
“If you cannot find QR code, please click here”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1234732334/1/parsys/textimage_1524388893/image.img.png/1708328618993.png)
Step 2
Prepare the air conditioner’s remote controller and a pin.
Using the pin, press and hold the “ ” button for 5 seconds until “1” is displayed.
Press “UP” or “DOWN” until you see the number “2”.
Point the remote controller towards the air conditioner and press the “SET” button ONCE. A “BEEP” sound will be heard.
Tap “Next”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1693073241/1/parsys/textimage_204052484/image.img.png/1711368235681.png)
Step 3
Tap “Yes” to continue.
*Important Note: Before proceeding, you will need the device password. Device password was set by the Admin, the first person who registered the air conditioner with the Comfort Cloud App.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_108971176/1/parsys/textimage_112150186/image.img.png/1708328952230.png)
Step 4
Enter the password and tap “Next”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1438743789/1/parsys/textimage/image.img.png/1708329306229.png)
Step 5
Your air conditioner is connecting to the network.
*This may take a few minutes. Please wait.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1108225726/1/parsys/textimage_971607493/image.img.png/1708329314621.png)
Step 6
Tap “Use” to connect to the existing Wi-Fi network.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1341900815/1/parsys/textimage_1994294069/image.img.png/1708329356996.png)
Step 7
Your air conditioner is connecting to the network.
*This may take a few minutes. Please wait.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1158504563/1/parsys/textimage/image.img.png/1708351089428.png)
Step 8
Enter the air conditioner name, message to owner, and note.
Tap “Send request”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_2044021936/1/parsys/textimage/image.img.png/1711368727135.png)
Registration has been completed. Please wait for admin’s approval.
Go to 2.0 Approving Additional Users for steps to approve additional users.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_821921839/1/parsys/textimage/image.img.png/1708329661780.png)
5.0 Add Additional Users (Standard Built-In Wi-Fi)
The following steps are to set up the connection between a standard built-in Wi-Fi air conditioner and the Comfort Cloud App for additional users.
Step 1
Tap the “+” icon.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_466823662/1/parsys/textimage_89470439/image.img.png/1711368107146.png)
Step 2
Choose “Air conditioner”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1173454879/1/parsys/textimage_89470439/image.img.png/1708331099481.png)
Step 3
Choose “Air conditioner + Wireless remote controller”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1582322961/1/parsys/textimage_89470439/image.img.png/1708331182935.png)
Step 4
Ensure there is 1 QR code ONLY on the front panel’s sticker, then tap “Front panel sticker with 1 QR code”
or
If there is no front panel sticker, tap “Without Front panel sticker” and check if there is NO QR code inside the front panel, then tap “QR code is not found”.
*If none of the above options apply, proceed to 4.0 Add Additional Users (Advanced Built-In Wi-Fi - Easy Connect).
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1879505594/1/parsys/textimage_89470439/image.img.png/1708331329545.png)
Step 5
Prepare the air conditioner’s remote controller and a pin.
Using the pin, press and hold the “ ” button ONCE to hear a “BEEP” sound.
The Wireless LAN LED on the air conditioner will illuminate and begin to blink.
Tap “Next”.
*Wireless LAN LED’s position and colour varies for different models.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1634942948/1/parsys/textimage_89470439/image.img.png/1711025512036.png)
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1634942948/2/parsys/textimage/image.img.png/1708331480926.png)
Step 6
Tap “LED is ON”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1917980134/1/parsys/textimage_89470439/image.img.png/1708331575109.png)
Step 7
Your air conditioner is connecting to the network.
*This may take a few minutes. Please wait.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1573654529/1/parsys/textimage_89470439/image.img.png/1708331659380.png)
Step 8
Select the air conditioner for registration and tap “Register”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1345732945/1/parsys/textimage_89470439/image.img.png/1708331717784.png)
Step 9
Prepare the air conditioner’s remote controller and a pin.
Using the pin, press and hold the “ ” button for 5 seconds until “1” is displayed.
Press “UP” or “DOWN” until you see the number “3”.
Point the remote controller towards the air conditioner and press the “SET” button ONCE. A “BEEP” sound will be heard.
Tap “Next”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_652305715/1/parsys/textimage_89470439/image.img.png/1708331845650.png)
Step 10
Your air conditioner is connecting to the network.
*This may take a few minutes. Please wait.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_695076762/1/parsys/textimage_89470439/image.img.png/1708331928281.png)
Step 11
Enter the password and tap “Register”.
*Important Note: Before proceeding, you will need the device password. Device password was set by the Admin, the first person who registered the air conditioner with the Comfort Cloud App.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_375250897/1/parsys/textimage_89470439/image.img.png/1708331978811.png)
Step 12
Enter the air conditioner name, message to owner, and note.
Tap “Send request”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_2033724114/1/parsys/textimage_89470439/image.img.png/1708332064165.png)
Registration has been completed. Please wait for admin’s approval.
Go to 2.0 Approving Additional Users for steps to approve additional users.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1116480566/1/parsys/textimage/image.img.png/1708332146025.png)
6.0 Add Additional Users (Network Adaptor CZ-TACG1)
The following steps are to set up the connection between a Wi-Fi compatible air conditioner with network adaptor, CZ-TACG1 to the Comfort Cloud App for additional users.
Step 1
Tap the “+” icon.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_495190767/1/parsys/textimage_89470439/image.img.png/1711369123914.png)
Step 2
Choose “Air conditioner”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1593113868/1/parsys/textimage_89470439/image.img.png/1708332924970.png)
Step 3
Choose “External Wireless Adaptor”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_994026702/1/parsys/textimage_89470439/image.img.png/1708333052667.png)
Step 4
Check if the “POWER LED” on the network adaptor is “ON”. Tap “Next”.
*The “POWER LED” is “ON” when its LED is continuously lit but not blinking.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_886933583/1/parsys/textimage_89470439/image.img.png/1711613566191.png)
Step 5
Tap "Next" since you're not the person who initially set up this air conditioner (administrator).
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_537638655/1/parsys/textimage_89470439/image.img.png/1708333188996.png)
Step 6
Make sure all three LED lights on the network adaptor is “ON” (lit but not blinking). Tap “LED is ON”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_897593036/1/parsys/textimage_89470439/image.img.png/1708333255786.png)
Step 7
Enter Device ID and Password. Tap “Register”.
Important Note: Before proceeding, you will need the device ID and device password. Device password was set by the Admin, the first person who registered the air conditioner with the Comfort Cloud App. For the device ID, refer to section 1.0 Check Device Information.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_353080548/1/parsys/textimage_89470439/image.img.png/1708333361708.png)
You can also check the device ID on the box or tag.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_353080548/2/parsys/textimage/image.img.png/1709815546494.png)
Step 8
Enter the air conditioner name, message to owner, and note. Tap “Send request”.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_831029420/1/parsys/textimage_89470439/image.img.png/1708333459721.png)
Registration has been completed. Please wait for admin’s approval.
Go to 2.0 Approving Additional Users for steps to approve additional users.
![Manage and Assign Additional User Manage and Assign Additional User](/content/panasonic/kh/km/hvac/product-top/comfort-cloud/how-to-set-up-comfort-cloud/add-and-manage-users-to-control-air-conditioner-residential/jcr:content/learncontent/learncontentsection/parsys/bootstraprow_1583707212/1/parsys/textimage/image.img.png/1708332146025.png)
Disclaimer
Air conditioner needs to be connected to the Panasonic Comfort Cloud App and an internet connection is required.
The images shown are for illustration purposes only. Actual interface may vary depending on the model’s functionality and the version of Comfort Cloud App.