Panasonic Care Plus International Warranty
TERMS & CONDITIONS:
This warranty is valid only when the warranty card is properly completed, and upon presentation of proof of purchase (original invoice indicating dealers name, address, model no, serial no and date of purchase). The details filled on the warranty card and the invoice should match.
The Customers sole remedy under this warranty is for repair of the product only. Neither Panasonic nor the Authorized Service Center nor any of its affiliates shall be responsible or liable for any delay in repairs. In the event that the Authorized Service Center does not have the required parts in stock to carry out the repair, or if they do not have the required technical information (due to the fact that product was purchased from a different country), the parts or technical information may have to be obtained by the Authorized Service Center which may result in a delay in repairs. Moreover, requested repair will be rendered impossible due to import/export restrictions for such products and/or the parts necessary for the repair and/or the availability of specialized jigs to necessitate repairs and/or other country specific regulations or unforeseen circumstances.
Time taken for repair under warranty will not be excluded from the warranty period.
1.Warranty Period is valid for one year from the date of purchase.
2.Consumer Products covered under this warranty:
TV (LCD/LED/PDP), Movie & Still Camera, Portable Audio Players (SD, Built-in, MP3, CD), Music System, DVD/BD (Player & Recorder), Microwave Oven, Food Processor, Juicer/Blender/Mixer, Washing Machine, Air Conditioner, Refrigerator & Vacuum Cleaner. *Rice Cooker, *Electric Iron, *Water Purifier, *Corded/Cordless Telephone, *Fax (only models prefixed with KX), *Shavers/Epilators, *Trimmers, *Hair Dryer/Styler.
*These products are NOT covered in India under Care Plus warranty.
Commercial Sales or products used for commercial use/purpose will not be covered under Care Plus Warranty.
PDP/LCD over 65’’ (inches) is not covered under Care Plus Warranty
3.Warranty Coverage Includes: Spare Parts and Labor Charge
4.Warranty Coverage Excludes:
This is Carry-in warranty. Products requiring service support should be brought to the Service Center. Service Center is not responsible for the transportation to and from the place of the installation.
5.Warranty will be void if:
a. Defect is caused due to accidents, transit damage, improper use, power fluctuation, natural disaster and/or by any operation not covered in the instruction manual.
b. Product is installed, tampered, modified, repaired or attempted to repair by unauthorized service personnel.
c. Model name and serial No. on the warranty card does not match the product, or if they are altered, removed or mutilated.
d. The original warranty card and the purchase receipt/invoice are not produced at the time of registering for service.
6.Warranty does NOT cover:
a. Accessories (batteries, adapters, carry cases, remote commander etc.), Buttons, Cosmetic parts (front or rear panels, covers, handle, name badge etc.)
b. Periodic checks, product demonstration, maintenance or installation.
Panasonic Marketing Middle East & Africa FZE (PMMAF) is responsible for this warranty card and not the dealer from whom the product is purchased. The purpose of this warranty card is limited and we are not liable for any incidental or consequential damage from breach of any express or implied warranty on the products.
Authorized Service Center reserves the right to judge and reject claims as per the above conditions.
Panasonic Care Plus International Warranty is accepted in: UAE, BAHRAIN, KINGDOM OF SAUDI ARABIA, QATAR, OMAN, KUWAIT, YEMEN, SYRIA, LEBANON, JORDAN, CYPRUS, INDIA, PAKISTAN, IRAN, EGYPT, THAILAND, INDONESIA, MALAYSIA, PHILIPINES, MAURITIUS, NIGERIA, SOUTH AFRICA, SRI LANKA.
Note: Warranty service in the country of purchase will be governed by the local domestic warranty provided by our Service Partner and not by Care Plus International Warranty.
Only products (as mentioned in point 2) purchased in U.A.E, Bahrain, Kingdom of Saudi Arabia, Oman, Qatar, Kuwait, Syria, Jordan, Lebanon and **Egypt are eligible for Panasonic Care Plus International Warranty coverage.
**Egypt: Care Plus International Warranty is valid only for still & movie camera purchased from Cairo Duty Free.
For any queries, please contact:
Panasonic Marketing Middle East & Africa FZE (PMMAF)
Customer Service Division (CSD)
P.O. Box 17985, Jebel Ali, Dubai - U.A.E
Call Center +971-800 PANA (800-7262)
Email: customercare@ae.panasonic.com
Contact Details for Service:
KINGDOM OF BAHRAIN |
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Al Futtaim Sons Co. W.L.L. |
Manama |
Telematics W.L.L |
Manama |
KINGDOM OF SAUDI ARABIA |
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Alesayi Service Center |
Jeddah |
STATE OF KUWAIT |
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Easa Husain Al-Yousifi & Sons Co. |
Safat |
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STATE OF QATAR |
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Nasir Bin Abdullah & Sons Co |
Doha |
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SULTANATE OF OMAN |
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OMASCO Service Center |
Muscat |
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Salalah |
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Sohar |
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Nizwa |
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UNITED ARAB EMIRATES |
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Techserve Main Office |
Dubai |
(Air Conditioners & Home Appliances) |
Dubai |
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Abu Dhabi |
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Sharjah |
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Al Ain |
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Fujairah |
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Ras Al Khaimah |
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LEBANON |
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Panasonic Marketing Middle East & Africa |
+961-1-644022 |
(Representative Office) |
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Email: Customercare@lb.panasonic.com |
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SYRIA |
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SkyJoud and Seraydarian |
Damascus |
Co. LLC |
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YEMEN |
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Alfa Co. Ltd |
Sanaa |
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JORDAN |
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TransJordan for |
Amman |
Electronics Co. WLL |
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CYPRUS |
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1 VHR |
Nicosia |
(Electrical Appliances) Ltd. |
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INDIA |
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Panasonic India Pvt Ltd. |
Call center number |
Email: helpline@in.panasonic.com |
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Website: http://www.panasonic.com/in |
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EGYPT |
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Panasonic Corporation Liaison Office |
+20 2 24800891 |
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+20 2 24800892 |
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+20 2 24800893 |
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PAKISTAN |
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Panasonic Marketing Middle East & Africa |
Karachi |
To find the nearest authorized service center in your location, please click here. |
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IRAN |
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Azhand Service |
Tehran |
To find the nearest authorized service center in your location, please click here. |
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THAILAND |
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Panasonic Siew Sales Co.,Ltd. |
Bangkok |
Panasonic A. P. Sales Co., Ltd. |
Bangkok |
Panasonic Customer Service |
Bangkok |
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PHILIPPINES |
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Panasonic Philippines |
Taytay Rizal |
Email: pmpc_csdcic@ph.panasonic.com |
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MAURITIUS |
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The Brandhouse Ltd. |
Riche Terre |
Email: info@jmgservicecentre.mu |
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NIGERIA |
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Sims Nigeria Ltd . |
Lagos |
Panaserv |
Lagos |
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SOUTH AFRICA |
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Panasonic Marketing Middle East & Africa |
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(Representative Office) |
Central Park |
CALL CENTER |
Gauteng |
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| SRI LANKA |
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Customer Care |
+94 115541900-7 |
Softlogic Service Center |
+94 115541903 |
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INDONESIA |
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PT.Panasonic Global |
+62 8015710 / 80901089 |
Indonesia |
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| MALAYSIA |
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Panasonic Malaysia |
Selangor/Kuala Lumpur |
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Pulau Pinang/ Kedah/Perlis |
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Pahang |
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Johor |
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+60 7 558 3561 |
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Kelantan |
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Negeri Sembilan |
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Malacca |
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Perak |
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Sabah |
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Sarawak |
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+60 82 336 326 |