Terms of Use

Effective Date:
 

These Terms and Conditions (“Terms”) govern your access to and use of the Panasonic Malaysia website, online store, membership programme, rewards programme and other services, features, products and activities made available through the Website (collectively, the “Services”).
 

By accessing, browsing or using the Website, registering for an Account or Membership, purchasing any Product, earning or redeeming e-Points, using an e-Voucher or otherwise using any of the Services, you acknowledge that you have read, understood and agreed to be bound by these Terms.
 

Certain Products, Services, promotions, campaigns, rewards or activities may be subject to additional terms and conditions. Such additional terms and conditions shall apply together with these Terms and shall prevail to the extent of any inconsistency in relation to the relevant Product, Service, promotion, reward or activity.

1. DEFINITIONS

Unless the context otherwise requires:

“Account” means an account registered by a user to access the Website and/or Services.

“Customer” means any person who purchases or attempts to purchase any Product through the Online Store.

“e-Points” means the electronic points awarded to eligible Members under the Panasonic e-Points programme.

“e-Voucher” means an electronic voucher issued, awarded or redeemed through the Services and which may be used subject to the applicable terms and conditions.

“Member” means a person who has successfully registered as a member of the Panasonic membership programme.

“Online Store” means the Panasonic Malaysia online store made available through the Website.

“Panasonic Malaysia”, “we”, “us” or “our” means Panasonic Malaysia Sdn. Bhd.

“Product” means any Panasonic product, accessory, spare part, service or other item offered through the Online Store.

“Services” means all services, functions, features and activities made available through the Website, including membership, Online Store, e-Points, e-Vouchers, product registration, e-Warranty, promotions, events, surveys, competitions and customer support.

“Website” means the consolidated Panasonic Malaysia website and Online Store and any related pages, portals, platforms or online services operated or made available by Panasonic Malaysia.

2. ACCEPTANCE AND APPLICATION OF THESE TERMS
 

2.1 These Terms apply to all users of the Website and, where applicable, to Members and Customers using the Services.
2.2 By accessing or using the Website or any Service, you agree to comply with these Terms and any additional terms applicable to the relevant Service.
2.3 If you do not agree to these Terms, you should discontinue your use of the Website and Services.
2.4 Panasonic Malaysia reserves the right to amend, revise, vary or update these Terms from time to time in accordance with Clause 30.

3. LAWS AND REGULATIONS
 

3.1 Your access to and use of the Website and Services shall comply with all applicable laws and regulations of Malaysia.

3.2 You must not use the Website or Services for any unlawful, fraudulent or unauthorised purpose.

3.3 Panasonic Malaysia reserves the right to cooperate with any law enforcement authority or comply with any court order or lawful request requiring disclosure of information relating to any user.

4. WEBSITE ACCESS AND USE

4.1 Panasonic Malaysia makes the Website and Services available for personal and lawful use.

4.2 You must not:

(a) use the Website for any unlawful purpose;

(b) interfere with or disrupt the Website, its servers or networks;

(c) attempt to gain unauthorised access to any part of the Website or any Account;

(d) introduce any virus, malware, malicious code or other harmful material;

(e) use automated systems, bots, scrapers or similar means to extract information from the Website without our prior written consent;

(f) impersonate any person or entity;

(g) submit false, misleading or fraudulent information;

(h) misuse any membership, rewards, promotional or e-Voucher benefit;

(i) reproduce or commercially exploit any Website Content without permission; 

(j) otherwise use the Website in a manner which may cause damage to Panasonic Malaysia, Panasonic Group companies, other users or third parties.

5. ACCOUNT REGISTRATION

5.1 Certain Services require you to register for an Account.

5.2 You must provide accurate, complete and current information when creating an Account.

5.3 You are responsible for maintaining the confidentiality of your Account credentials and for all activities conducted through your Account.

5.4 You must immediately notify Panasonic Malaysia if you suspect that your Account has been accessed or used without your authorisation.

5.5 You must not:

(a) create an Account using another person's identity;

(b) create multiple Accounts for the purpose of obtaining additional benefits;

(c) transfer or sell your Account to another person; 

(d) allow another person to use your Account where such use is prohibited by the applicable Service.

5.6 Panasonic Malaysia reserves the right to suspend or terminate an Account where there is    reasonable evidence of fraud, abuse, misuse or breach of these Terms.

6. MEMBERSHIP

6.1 Membership is available to eligible persons who successfully complete the registration process and satisfy the applicable membership requirements.

6.2 Membership benefits may include:

(a) e-Points;

(b) e-Vouchers;

(c) activation and registration benefits;

(d) birthday benefits;

(e) promotional offers;

(f) special offers on selected Panasonic Products;

(g) invitations to special events;

(h) quizzes, surveys and feedback activities; 

(i) other benefits determined by Panasonic Malaysia from time to time.

6.3 Membership benefits are subject to availability and the specific terms applicable to each benefit.

6.4 Membership is personal to the Member and may not be transferred or assigned.

6.5 Panasonic Malaysia reserves the right to amend, suspend or discontinue any membership benefit, subject to applicable law.

7. ONLINE STORE

7.1 The Online Store allows Customers to purchase Products offered by Panasonic Malaysia.

7.2 Products displayed on the Online Store are subject to availability.

7.3 Product descriptions, specifications, photographs, prices and other information are provided for general information and may be changed from time to time.

7.4 Panasonic Malaysia reserves the right to:

(a) modify Product descriptions and specifications;

(b) limit quantities available for purchase;

(c) discontinue any Product;

(d) correct pricing, description or other errors; 

(e) reject or cancel an order where reasonably necessary.

8. ORDERS AND CONTRACT FORMATION

8.1 An order submitted through the Online Store constitutes an offer by the Customer to purchase the relevant Product.
8.2 Submission of an order does not automatically constitute acceptance by Panasonic Malaysia.
8.3 Panasonic Malaysia may accept or reject an order subject to Product availability, payment verification and other applicable requirements.
8.4 Panasonic Malaysia may reject or cancel an order where:

(a) the Product is unavailable;
(b) there is an error in the Product description or price;
(c) payment cannot be successfully processed;
(d) the order is suspected to be fraudulent or unauthorised;
(e) the Customer has breached these Terms;
(f) the order exceeds applicable quantity restrictions; 
(g) otherwise reasonably necessary.

8.5 Where an order is cancelled after payment has been made, Panasonic Malaysia shall process any applicable refund in accordance with these Terms and the applicable refund procedures.

9. PRICES AND PAYMENT

9.1 All prices displayed on the Online Store are in Malaysian Ringgit unless otherwise stated.

9.2 Prices may be changed from time to time.

9.3 Applicable taxes, delivery charges and other charges, if any, shall be displayed or communicated before completion of the relevant transaction.

9.4 Payment shall be made using the payment methods made available through the Online Store.

9.5 Panasonic Malaysia may engage third-party payment service providers to process payments.

9.6 By submitting payment details, you confirm that you are authorised to use the relevant payment method.

9.7 Panasonic Malaysia may cancel or suspend an order where payment is unsuccessful, reversed, disputed or suspected to be fraudulent.

10. DELIVERY

10.1 Products shall be delivered to the delivery address specified by the Customer, subject to the applicable delivery arrangements.

10.2 Delivery charges and applicable delivery areas shall be as specified by Panasonic Malaysia from time to time.

10.3 Estimated delivery dates or periods are provided for guidance only unless expressly stated otherwise.

10.4 Panasonic Malaysia shall not be responsible for delays caused by circumstances beyond its reasonable control.

10.5 The Customer shall ensure that the delivery address and contact details provided are accurate and that appropriate arrangements are made to receive the Product.

11. CANCELLATION, RETURNS AND REFUNDS

11.1 Buyers shall have three (3) to seven (7) days from the date of the Delivery Order to inform Panasonic Malaysia in writing of their intention to return delivered goods due to:

(a) damaged goods;

(b) malfunction;

(c) failed delivery;

(d) misinformation; 

(e) inadequate delivery, including incorrect quantity, attributes, missing parts or model type.

11.2 For return requests under Clause 11.1, Buyers shall upload, share and/or submit photographs of the package or parcel, including photographs taken before and after unboxing, together with photographs of the relevant Product, for Panasonic Malaysia's inspection.

11.3 Collection of Products from the Buyer's delivery location shall only be arranged after Panasonic Malaysia has completed its inspection and confirmed the relevant findings.

11.4 Collection by Panasonic Malaysia shall not apply to cancellation or return requests due to a change of mind. In such cases, the Buyer shall return the Product to Panasonic Malaysia's designated warehouse at the Buyer's own cost, subject to Panasonic Malaysia's applicable return requirements.

11.5 Panasonic Malaysia reserves the right, at its sole discretion, to inspect the returned Product and determine whether the Buyer is entitled to a refund. Panasonic Malaysia's decision based on such inspection shall be final and conclusive.

11.6 Where a refund is approved, the refund process shall be initiated after the Product has been returned to Panasonic Malaysia's warehouse or collected from the Buyer's delivery location, as applicable.

11.7 Refunds shall be made using the original payment method used by the Buyer for the relevant purchase.

11.8 The processing period for a refund shall depend on the original payment method and the relevant payment service provider.

11.9 Where an order involving e-Points, e-Vouchers or promotional benefits is cancelled, returned or refunded, Panasonic Malaysia may reverse, cancel or adjust the relevant e-Points, e-Vouchers or promotional benefits.

12. PRODUCT WARRANTY AND AFTER-SALES SERVICES

12.1 Products purchased through the Online Store may be subject to Panasonic's applicable warranty terms.

12.2 Warranty coverage, duration, exclusions, registration requirements and service arrangements may differ depending on the Product.

12.3 The applicable warranty terms provided with or relating to the Product shall apply to the relevant warranty claim.

12.4 Panasonic Malaysia may provide e-Warranty registration through the Website.

12.5 Registration of a Product does not, by itself, extend or modify the applicable warranty unless expressly stated.

12.6 Where a warranty claim is determined not to be covered under the applicable Panasonic warranty, the Customer may be notified accordingly.

12.7 Where the Customer authorises Panasonic Malaysia to repair a Product which is not covered under the applicable warranty, the Customer shall be responsible for applicable charges for parts, shipping and labour.

13. E-POINTS PROGRAMME

13.1 General

The e-Points programme is an online business tool used by Panasonic Malaysia to facilitate customer engagement, data collection, promotion, marketing and incentive rewards.

13.2 Eligibility

Subject to the applicable programme requirements:

(a) a Member must be a legitimate Malaysian citizen and aged 18 years and above to qualify for e-Point benefits;

(b) existing and new eligible Members may earn e-Points from qualifying purchases through the Panasonic Malaysia Online Store;

(c) non-Members are not eligible to earn e-Points;

(d) Panasonic Malaysia and Panasonic Group employees are not eligible to earn e-Points;

(e) Panasonic Malaysia dealers and sub-dealers are not eligible to earn consumer-based e-Point benefits; 

(f) Panasonic Malaysia's eligible partners may participate in accordance with the applicable programme arrangements.

13.3 Earning of e-Points

Members may earn e-Points from qualifying purchases made through the Panasonic Malaysia Online Store, subject to the applicable earning mechanics displayed or communicated by Panasonic Malaysia from time to time.

13.4 Earning Rate

The applicable e-Points earning rate may vary depending on the relevant Product, promotion or programme.

The applicable earning rate shall be the rate displayed or communicated by Panasonic Malaysia at the time of the relevant qualifying transaction.

13.5 Calculation

Unless otherwise stated for a particular promotion:

(a) e-Points shall be calculated based on the applicable qualifying purchase amount;

(b) where an e-Voucher is used, e-Points shall be calculated based on the applicable checkout total amount; 

(c) where a Product is purchased at a discounted or promotional price, e-Points shall be calculated based on the applicable checkout total amount.

13.6 Verification

Panasonic Malaysia reserves the right to request additional documents, including official receipts, invoices, photographs of Products and other supporting documents, to verify the validity of a qualifying purchase.

13.7 Holding of e-Points

Panasonic Malaysia may hold the issuance or crediting of e-Points until:

(a) the transaction and payment have been completed; 

(b) the purchased Product has not been returned, cancelled or refunded.

13.8 Nature of e-Points

e-Points:

(a) are non-transferable;

(b) are non-exchangeable for cash, credit or other alternatives unless otherwise stated;

(c) are non-refundable;

(d) may not be combined between different Accounts; 

(e) may only be redeemed in accordance with the applicable e-Points redemption mechanics.

13.9 Expiry

e-Points shall be valid for thirty-six (36) months from the date of issuance.

There shall be no extension for expired e-Points.

Any unclaimed e-Points shall be deducted upon expiry, with the deduction sequence commencing from the earliest e-Points acquired.

13.10 Reversal and Revocation

Panasonic Malaysia may revoke, cancel, reverse or adjust e-Points, including where:

(a) e-Points were issued in error;

(b) the underlying transaction is cancelled, returned or refunded;

(c) the qualifying purchase is determined to be invalid;

(d) there is fraud, misuse or abuse; 

(e) otherwise reasonably necessary to administer the programme.

13.11 Over-Utilisation

If Panasonic Malaysia discovers that a Member has overused or over-utilised e-Points, the Member shall, upon demand by Panasonic Malaysia, pay the overused or over-utilised amount to Panasonic Malaysia within seven (7) days from the date of such notice.

13.12 Redemption

Accumulated e-Points may be redeemed for e-Vouchers to purchase eligible Panasonic Products through the Online Store.

13.13 E-Voucher Denominations

Subject to availability, Members may redeem e-Points for e-Vouchers in the applicable denominations, including:

(a) RM10;

(b) RM50; 

(c) RM100.

13.14 Tracking

Members may view their accumulated and redeemed e-Points through the relevant “e-Points” or “e-Points Transaction” function under their Account.

13.15 Intellectual Property

All intellectual property rights relating to the e-Points programme, including its published materials, electronic materials, visual and audio materials and other representations, shall remain vested in Panasonic Malaysia.

Such materials must not be reproduced, republished or imitated without Panasonic Malaysia's prior written consent.

14. E-VOUCHERS AND REWARDS

14.1 e-Vouchers may be issued through the redemption of e-Points, membership benefits, promotions, campaigns, rewards or other programmes.

14.2 Redeemed e-Vouchers may be used to purchase eligible Panasonic Products through the Online Store, subject to the applicable terms and Product availability.

14.3 An e-Voucher may be used as partial payment for an eligible purchase.

14.4 Where the purchase price exceeds the value of the e-Voucher, the Customer shall pay the remaining balance using an available payment method.

14.5 Where the purchase price is less than the value of the e-Voucher, no refund shall be provided for the unused balance.

14.6 Unless otherwise stated:

(a) each e-Voucher may only be used for a single transaction;

(b) e-Vouchers are subject to Product and stock availability;

(c) e-Vouchers are non-refundable;

(d) e-Vouchers are non-transferable;

(e) e-Vouchers are non-exchangeable for cash; 

(f) e-Vouchers may not be replaced or extended after expiry.

14.7 e-Vouchers redeemed using e-Points shall be valid for six (6) months from the date of issue.

14.8 There shall be no re-issuance, replacement or extension for expired e-Vouchers unless otherwise determined by Panasonic Malaysia.

14.9 Where a transaction involving an e-Voucher is cancelled, returned or refunded, Panasonic Malaysia may cancel, reinstate or otherwise adjust the relevant e-Voucher in accordance with the applicable circumstances and terms.

15. MEMBERSHIP ACTIVATION, REGISTRATION AND BIRTHDAY BENEFITS

15.1 Panasonic Malaysia may provide activation, registration, birthday and other membership benefits to eligible Members.

15.2 The value, minimum spending requirement, validity period and other conditions applicable to each benefit shall be specified when the relevant benefit is issued or otherwise communicated.

15.3 Membership benefits are personal to the eligible Member and may not be transferred or exchanged for cash unless expressly stated.

15.4 Panasonic Malaysia may amend, suspend or discontinue membership benefits from time to time, subject to applicable law.

16. PROMOTIONS, COMPETITIONS, EVENTS AND SURVEYS

16.1 Panasonic Malaysia may organise promotions, competitions, lucky draws, quizzes, surveys, events, product launches and other customer engagement activities.

16.2 Each promotion or activity may be subject to separate terms and conditions.

16.3 The mechanics, benefits and applicable period of each promotion shall be communicated to eligible Customers or Members together with the applicable terms and conditions.

16.4 e-Vouchers and/or e-Points accumulated during a promotional period shall be subject to the applicable promotional and e-Points terms.

16.5 Panasonic Malaysia reserves the right to cancel, suspend, revise or modify any promotion or activity, subject to applicable law and the applicable specific terms.

16.6 Panasonic Malaysia may disqualify any participant who breaches the applicable terms, provides false or misleading information, engages in fraudulent conduct or otherwise attempts to manipulate or abuse the relevant activity.

17. USER-GENERATED CONTENT AND COMMUNICATIONS

17.1 You may be permitted to submit reviews, comments, feedback, photographs, videos or other content through the Website or Services.

17.2 You must ensure that any content submitted by you:

(a) is accurate to the best of your knowledge;

(b) does not infringe the rights of any person;

(c) does not contain unlawful, defamatory, obscene, threatening or offensive material;

(d) does not contain malicious code; 

(e) does not violate applicable laws.

17.3 By submitting content to Panasonic Malaysia, you grant Panasonic Malaysia a non-exclusive, royalty-free, worldwide licence to use, reproduce, adapt, publish, display and distribute such content for purposes connected with the operation, promotion and improvement of the Services, subject to applicable law.

17.4 Panasonic Malaysia reserves the right to remove or refuse to publish content which it reasonably considers inappropriate or in breach of these Terms.

18. INTELLECTUAL PROPERTY RIGHTS

18.1 All trademarks, logos, service marks, Product names, designs, photographs, videos, text, graphics, software, content and other materials available through the Website (“Content”) are owned by or licensed to Panasonic Malaysia, Panasonic Group companies or relevant third parties.

18.2 Nothing in these Terms grants you any ownership or proprietary interest in any Panasonic intellectual property.

18.3 You must not, without prior written consent:

(a) reproduce;

(b) modify;

(c) distribute;

(d) publish;

(e) transmit;

(f) commercially exploit;

(g) create derivative works from; 

(h) otherwise misuse

     any Content or Panasonic trademark.

18.4 Any unauthorised use of the Marks or Content may constitute an infringement of applicable intellectual property rights.

19. THIRD-PARTY WEBSITES, SERVICES AND HYPERLINKS

19.1 The Website may contain hyperlinks or links to third-party websites, applications, platforms or services.

19.2 Such links are provided for convenience and informational purposes only. Panasonic Malaysia does not control, endorse or guarantee the availability, accuracy, security or content of any third-party websites, applications, platforms or services.

19.3 Your access to and use of any third-party website, application, platform or service shall be subject to the terms and conditions and privacy policies applicable to that third party.

19.4 Panasonic Malaysia shall not be responsible or liable for any loss, damage or other consequences arising from or in connection with your access to or use of any third-party website, application, platform or service.

19.5 You must not create or establish any hyperlink to the Website from any other website, application, platform or service without Panasonic Malaysia's prior written consent where such hyperlink may imply any form of association, approval, endorsement or affiliation with Panasonic Malaysia.

19.6 The inclusion of any hyperlink on the Website does not constitute an endorsement, sponsorship or recommendation of the relevant third-party website, application, platform or service unless expressly stated otherwise.

20. PRIVACY AND PERSONAL DATA

20.1 Panasonic Malaysia's collection, use, disclosure and processing of Personal Data is governed by the applicable Panasonic Malaysia Privacy Notice.

20.2 By using the Website and Services, you acknowledge that you have read and understood the Privacy Notice.

20.3 Where consent is required under applicable law, Panasonic Malaysia will obtain such consent in accordance with the applicable legal requirements.

20.4 Nothing in these Terms limits or excludes any rights you may have under applicable personal data protection laws.

21. CONFIDENTIALITY OF USER COMMUNICATIONS

21.1 Any communication, feedback, suggestion, question or other material submitted by you to Panasonic Malaysia may be used by Panasonic Malaysia for purposes connected with providing, administering, improving or developing the Services, subject to the applicable Privacy Notice and applicable law.

21.2 Panasonic Malaysia will process Personal Data contained in such communications in accordance with the applicable Privacy Notice.

22. YOUTUBE AND THIRD-PARTY CONTENT SERVICES

Where the Website uses YouTube API Services or other third-party content services to provide video or other content, your use of such services may also be subject to the applicable terms and privacy policies of the relevant third party.

23. WEBSITE CONTENT AND AVAILABILITY

23.1 Panasonic Malaysia endeavours to ensure that information on the Website is accurate and up to date but does not warrant that all Content is complete, accurate, current or error-free.

23.2 Panasonic Malaysia may update, modify, remove or replace Content at any time.

23.3 Panasonic Malaysia does not guarantee that the Website or Services will:

(a) always be available;

(b) operate without interruption;

(c) be free from errors;

(d) be free from viruses or other harmful components; 

(e) be compatible with every device or software.

23.4 Panasonic Malaysia may suspend or restrict access to the Website or Services for maintenance, upgrades, security, technical or other operational reasons.

24. DISCLAIMERS

24.1 To the maximum extent permitted by applicable law, the Website and its Content are provided on an “as is” and “as available” basis.

24.2 Panasonic Malaysia disclaims all warranties and representations not expressly provided in these Terms, including implied warranties to the extent permitted by applicable law.

24.3 Information provided through the Website is for general information purposes and should not be relied upon as professional, technical or other specialist advice unless expressly stated otherwise.

24.4 Any reliance on Content obtained through the Website is at your own risk.

25. LIMITATION OF LIABILITY

25.1 To the maximum extent permitted by applicable law, Panasonic Malaysia and its officers, directors, employees, agents, affiliates and service providers shall not be liable for any indirect, incidental, special, punitive or consequential loss or damage arising from or in connection with:

(a) your use of or inability to use the Website or Services;

(b) interruption or unavailability of the Website;

(c) loss of data;

(d) unauthorised access to the Website or your Account;

(e) reliance on Website Content;

(f) transactions or services provided by third parties; 

(g) any other matter arising from your use of the Website or Services.

25.2 Nothing in these Terms excludes or limits any liability which cannot lawfully be excluded or limited under applicable law.

26. INDEMNITY

To the extent permitted by applicable law, you agree to indemnify and hold harmless Panasonic Malaysia, its affiliates, officers, directors, employees and agents from claims, losses, liabilities, damages, costs and expenses arising from:

(a) your breach of these Terms;

(b) your misuse of the Website or Services;

(c) your violation of applicable laws; 

(d) your infringement of any third-party rights.

27. FORCE MAJEURE

Panasonic Malaysia shall not be liable for any failure, interruption or delay in performing its obligations caused by circumstances beyond its reasonable control, including but not limited to:

(a) natural disasters;

(b) acts of God;

(c) war;

(d) terrorism;

(e) civil unrest;

(f) industrial disputes;

(g) government action;

(h) epidemic or pandemic;

(i) telecommunications or internet failures;

(j) system or infrastructure failures;

(k) cyberattacks;

(l) power failures; 

(m) other events beyond Panasonic Malaysia's reasonable control.

28. SUSPENSION AND TERMINATION

28.1 Panasonic Malaysia may suspend or terminate your Account, Membership or access to any Service if:

(a) you breach these Terms;

(b) you engage in fraudulent, abusive or unlawful conduct;

(c) your Account is used in a manner that may cause harm to Panasonic Malaysia or others;

(d) required for security or legal reasons; or

(e) otherwise reasonably necessary to protect the Website, Services or users.

28.2 You may cease using the Website or request closure of your Account in accordance with the applicable procedures.

28.3 Termination or suspension shall not affect any rights or obligations accrued before termination.

28.4 Any provisions which by their nature are intended to survive termination shall continue to apply.

29. CHANGES TO THE SERVICES

Panasonic Malaysia reserves the right to modify, suspend or discontinue any Service, feature, membership benefit, reward, e-Points mechanism, e-Voucher programme, promotion or other functionality from time to time, subject to applicable law and any specific terms applicable to the relevant Service.

30. CHANGES TO THESE TERMS

30.1 Panasonic Malaysia may amend, revise or update these Terms from time to time.

30.2 The updated Terms will be published on the Website together with the applicable effective date.

30.3 Where required by applicable law, Panasonic Malaysia will provide additional notice of material changes.

30.4 Your continued use of the Website or Services after the effective date of the revised Terms   constitutes your acceptance of the revised Terms, to the extent permitted by applicable law.

31. SEVERABILITY

If any provision of these Terms is held to be invalid, illegal or unenforceable, that provision shall be modified or severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect.

32. NO WAIVER

The failure or delay by Panasonic Malaysia to exercise or enforce any right under these Terms shall not constitute a waiver of that right.

33. ENTIRE AGREEMENT

These Terms, together with the Privacy Notice and any additional terms and conditions expressly applicable to particular Products, Services, promotions, rewards or activities, constitute the agreement between you and Panasonic Malaysia in relation to your use of the Website and Services.

34. GOVERNING LAW AND JURISDICTION

These Terms shall be governed by and construed in accordance with the laws of Malaysia.

You agree to submit to the exclusive jurisdiction of the courts of Malaysia.

35. CONTACT US

For enquiries relating to the Website, Membership, Online Store, Products, e-Points, e-Vouchers, promotions or Services, please contact:

PANASONIC MALAYSIA SDN. BHD.

Lot 10, Jalan 13/2,
46200 Petaling Jaya,
Selangor Darul Ehsan, Malaysia.

Customer Care Centre:
+603-7953 7600

Spare Parts and Warranty Enquiries:
ccc@my.panasonic.com

Online Store / Product and Promotion Enquiries:
+6017-232 6642
direct@my.panasonic.com

Operating Hours:
Monday to Friday, 9:00 a.m. to 5:00 p.m.