Answer,

• Simply fill in your details and complete the registration (subject to the Terms & Conditions). Once your registration is successful, you'll become a lifetime Club Panasonic member. Join Club Panasonic today and start enjoying exclusive member benefits!
• Register here: https://store.apac.panasonic.com/my/customer/account/create/

Answer,

Yes, anyone can join and register as a Club Panasonic member, regardless of whether you own Panasonic products.

Answer,

No, membership is free of charge. Anyone can sign up for Club Panasonic, even if you don't own a Panasonic product.

Answer,

You may have entered your email address incorrectly. Please try registering again using a valid email address. If you are using Gmail, please check your Promotions tab for the confirmation email.

Answer,

Go to Club Panasonic and click on Sign Up Now. Kindly register again using the same email address during your first registration and activate your membership account.

Answer,

If you have forgotten your login ID or password, click the Forgot Password link below and follow the instructions to reset your password: https://store.apac.panasonic.com/my/customer/account/forgotpassword/

Answer,

To update your personal information, log in using your registered email address and password. Then, go to Dashboard and select Edit Contact Information to make the necessary changes.

Answer,

If you wish to withdraw your Club Panasonic membership, log in to your Club Panasonic account. Then, navigate to My Account → Edit My Information → Next → Membership Withdrawal, and click Submit to complete your request.

Answer,

e-Points only applicable purchase at Panasonic Online Store.
Calculation for e-Points:
Total e-points earned  = Product Selling Price (RM) x 5
RM1.00 spent  = 5 e-points
Value of 1 e-point  = RM0.01

Example:
Product selling price   = RM1,000.00.
e-Points earned  = 5,000 (RM1,000 x 5)
E-Points value  = RM50 (5,000 e-points x RM0.01

Answer,

• As a Club Panasonic member, you can redeem your e-Points for e-Vouchers. These e-Vouchers can be used when purchasing eligible Panasonic products through the Panasonic Online Store.
• Redeem your rewards at: https://store.apac.panasonic.com/my/

Answer,

Your e-Points balance will be automatically displayed at checkout when you make an eligible purchase. Simply turn on the toggle to redeem your e-Points and enjoy the applicable discount.

Answer,

E-Points are reward points that can be converted into e-Vouchers and used like cash to purchase eligible products at the Panasonic Malaysia Online Store.

Answer,

You can earn e-Points when you make purchases through the Panasonic Malaysia Online Store.

Answer,

Yes, your e-Points will be credited immediately after your purchase and will be reflected in your My Account section on the Panasonic Malaysia Online Store, subject to applicable terms and successful completion or validation of the purchase.

Answer,

• Log in to the Panasonic Malaysia Online Store at: https://store.apac.panasonic.com/my
• Go to My Account → e-Points to view your current e-Points balance.

Answer,

To track your e-Points activity:

• Log in to the Panasonic Malaysia Online Store.
• Go to My Account.
• Select e-Points.
• Click e-Points Transactions to view your transaction history, including points earned, redeemed, cancelled, and expired.

Answer,

Yes, e-Points are valid for 36 months from the date they are issued. The oldest e-Points will be redeemed first, and any unused e-Points will automatically expire at the end of the 36th month.

Answer,

With e-Points, you can redeem your points with e-voucher that allow you to use like cash to buy at Panasonic Malaysia Online Store.

Answer,

• To check your e-Points activity, go to My Account → e-Points Transactions to view your points earned, redeemed, cancelled, and expired.
• To view your available e-Vouchers, go to My Account → My Vouchers.

Answer,

Yes, you can use your redeemed e-Voucher as partial payment and pay the remaining balance using a credit card.

Answer,

You can earn e-Points by purchasing products through the Panasonic Malaysia Online Store. Once you have accumulated enough e-Points, you can redeem them for e-Vouchers.

Answer,

You can view your available e-Vouchers by logging in to the Panasonic Malaysia Online Store and going to My Account → My Vouchers. During checkout, your available e-Vouchers will also appear on the Order Details page before payment.

Answer,

e-Vouchers can only be used to purchase selected Panasonic products available on the Panasonic Malaysia Online Store: https://store.apac.panasonic.com/my

• Each e-Voucher can only be used in a single transaction.
• If your purchase amount is lower than the e-Voucher value, the remaining balance will not be refunded.
• If your purchase amount exceeds the e-Voucher value, you can pay the remaining balance using a credit card.

Answer,

Each e-Voucher is valid for 6 months from the date of issue. Expired e-Vouchers cannot be reissued, extended, or replaced.

Answer,

Yes. If your purchase amount is less than the value of the e-Voucher, the unused balance will be forfeited. If your purchase amount is higher than the e-Voucher value, you can use the e-Voucher and pay the remaining balance with a credit card.

Answer,

No. e-Vouchers are non-refundable, non-transferable, and cannot be exchanged for cash.

Answer,

If you submit your product warranty registration card to Panasonic by post, you will be pre-registered as a Club Panasonic member. To activate your membership, you will need to verify your account through the activation email sent to your registered email address. If you do not receive the activation email, you can register for a Club Panasonic account online to complete your membership.

Answer,

The Panasonic Malaysia Online Store offers a convenient way to browse and purchase a wide range of Panasonic products online. Enjoy secure payment, doorstep delivery, and carefully packed products to ensure they arrive safely. If you'd like to see or test a product before purchasing, you can visit your nearest Panasonic dealer.

Answer,

To shop at the Panasonic Malaysia Online Store, you must first become a Club Panasonic member.

• Register for Club Panasonic at: https://club.panasonic.com.my
• Activate your membership and log in to your Club Panasonic account.
• Select the Online Store tab to access the Panasonic Malaysia Online Store.
• Browse products, click Add to Cart, and follow the checkout instructions to complete your purchase.

As a Club Panasonic member, you can also enjoy e-Points by registering eligible Panasonic product warranties online.

Answer,

Yes. Simply click Add to Cart for your selected product, then choose Continue Shopping to add more items before proceeding to checkout.

Answer,

Currently, the Panasonic Malaysia Online Store accepts Visa and Mastercard credit cards only. Please ensure your credit card has sufficient available credit before completing your purchase.

Answer,

Yes, Panasonic Malaysia Online Store partners with a reputable payment service provider that uses Secure Socket Layer (SSL) encryption technology to protect your personal and payment information during every transaction.

Answer,

If you have any questions or disputes regarding a credit card transaction, please email: direct@my.panasonic.com. Please include the following information:

• Full name
• Transaction date
• Contact details
• Product purchase details

Answer,

No, there are no hidden fees or additional charges beyond the total amount displayed during checkout.

Answer,

• Pricing of the Product(s) shall be as stipulated in the official price lists published by PM from time to time in force as at the date of placement of orders by the Customer.
• Product Prices include all Malaysian taxes that may be imposed on the transaction under the Contract but are exclusive of handling and delivery charges from PM to the Customer within Malaysia, which shall be borne by the Customer, unless otherwise stated.
• The Customer shall pay for the Product(s) in Ringgit Malaysia and can only pay by way of credit card wherein the procedures are as follows :- The Customer shall furnish his or her valid credit card number when the Customer orders the Product(s) from this Website (only Visa or MasterCard are accepted). PM will verify the validity of the credit card with the relevant issuer and may then send the notice of acceptance if the credit card is acceptable. In the event that no validation is received from the relevant issuer within three (3) working days of the verification request by PM, the Customer's order shall be deemed cancelled. The Customer will be charged when the notice of acceptance is sent to the Customer. If the Customer's order is cancelled after payment has been validated by the credit card issuer but before a notice of acceptance by PM has been sent to the Customer, the Customer shall be liable for all fees, charges and costs (including but not limited to processing fees and charges) arising out of or in connection with the cancellation or reversal of the payment transaction.

Answer,

Orders are typically delivered within 5–14 working days after payment has been successfully processed (West Malaysia only).

Answer,

No, free delivery is currently available for all purchases made through the Panasonic Malaysia Online Store until further notice, subject to applicable terms and conditions.

Answer,

If your package or product is damaged, torn, or in poor condition, please do not accept the delivery from the courier. Kindly notify Panasonic within three (3) working days of the delivery by contacting us via phone or email. Please send your written notification to: direct@my.panasonic.com. Include the following details:

• Name
• Order ID
• Date of receipt
• Product model
• Photos of the damaged package or product (if available)

Answer,

The Panasonic Malaysia Online Store currently delivers within Malaysia only. Our nationwide delivery service covers major cities and towns across the country.

Answer,

• All deliveries of physical items you purchase will be carried out under the terms of Panasonic Malaysia Sdn. Bhd (26975-W) ("PM"), its subsidiaries, affiliates ("Panasonic"), and/or delivery partners. Delivery is available only within Peninsular Malaysia and may be restricted to certain locations for operational or logistical reasons.
• Panasonic Malaysia will only accept orders for delivery to a valid street address within Peninsular Malaysia from residents of Malaysia. The delivery address provided at the time of order cannot be changed once the order is processed.
• Delivery will only commence after payment validation and Panasonic Malaysia's issuance of a notice of acceptance. Unless a specific recipient is nominated during ordering, delivery to any person present at the delivery address will be deemed sufficient. Where a nominated recipient is specified, identification may be requested.
• Large or bulky items will be delivered subject to suitable access (passageways, staircases, or lifts of adequate dimensions). If access is not possible, delivery may be made to the nearest reasonable ground-floor location at your premises, which shall be deemed complete and successful.
• If you fail to take delivery or provide necessary access, instructions, or documentation, Panasonic Malaysia may store the products) at your risk and expense. After fourteen (14) days or three delivery attempts (whichever is earlier), undelivered items may be returned, and the order cancelled in accordance with PM's refund policy.
• Please check the condition of the package immediately upon delivery. If there is visible damage to the packaging or products), refuse delivery or note the damage on the delivery receipt before signing. PM may reject refund claims for damage not recorded at delivery. Requests for product exchanges will not be entertained.
• Delivery timelines are estimates only and maybe affected by factors such as product availability, weather, distance from warehouse, or regulatory restrictions. Panasonic Malaysia will not be liable for any delay in delivery, regardless of cause or foreseeability.
• If Panasonic Malaysia is unable to deliver within the stipulated timeframe, you may cancel the undelivered products) for a refund within forty-five (45) days of the order date, or proceed with the order based on a revised delivery date provided by Panasonic Malaysia.
• Title to the product(s) transfers to you upon delivery. Risk of loss or damage passes to you at the same time.
• Delivery is subject to Panasonic Malaysia verifying your details and any other required information.

Answer,

• nanoe™ is charged fine water particles, generated by applying high voltage in order to split water. Its diameter is smaller than 1/100 of steam, and it cannot be seen with the naked eye. Since nanoe™ is generated by collecting water in the air, it may be difficult to generate in certain cases depending on the environment. (It is harder to collect water in the air when it is cold and humidity is low.)
• Generally hair has properties which make it easy to become positively charged with electricity. These properties attract strongly negatively charged nanoe™ which penetrates the hair with moisture. Furthermore, they make the hair slightly acidic, tighten cuticles and keep your hair strong, elastic and healthy.

Answer,

• In general, hair is easily positively charged. By exposing hair to the negatively charged platinum ions, the hair’s static electricity can be neutralized and thus its smoothness can be enhanced. The platinum ions not only penetrate each and every strand of hair, but also coat the hair, and thus help it maintain the moisture content and alleviate the UV damage.
• The effect of ion does not show up too much on person with features of having original curl hair, hair to be furled easily, wonderful and tidy hair, hair straightening perm no more than 3 – 4 months and short hair.

Answer,

• nanoe™ MOISTURE+ nanoe™ MOISTURE+ are nanoe™ ion particles wrapped in water with increased moisture which makes them highly penetrative into hair. nanoe™ MOISTURE+ are generated by collecting the available moisture in the air, so depending on the usage environment, nanoe™ MOISTURE+ may not be generated. In environments of low temperature and low humidity, moisture in the air becomes difficult to collect. When this occurs, negative ions are generated.
• “Mineral” means mineral ions generated by the discharge unit containing the zinc electrode. nanoe™ MOISTURE+ and Mineral are invisible to the human eye.

Answer,

• Outlet: Use a cotton swab to clear dust from the mesh, then blow them away with air.
• Inlet: Wipe with a tissue or toothbrush, then use a vacuum to remove dust inside.

Answer,

• Go to https://www.panasonic.com/my/
• On the top right of the page, search with your product model number and go to the official product page.
• Scroll down to the end of the page to locate the appropriate Operating Instruction (OI) manual PDF file.
• Download and store the file for the future reference.