Answer:

Get more out of your purchase when you join as a Panasonic member. Enjoy exclusive -time-limited offers, discounts, vouchers, and free shipping. Stay informed about the latest Panasonic products and promotions when you subscribe to our newsletter.

Answer:

Visit Panasonic.com/ph
Fill in your information and click "Register"
Check your inbox for an account confirmation email. (Check your spam/junk mail if you did not receive email confirmation.)
Click "Confirm Your Account" and you're good to go!

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Yes! Anyone can join and register as a Panasonic member.

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Check your spam/junk mail.
You may have entered the e-mail address incorrectly. Please try registering again with a valid email address.

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Please log in to your account and click under "My Page" > "Account Information".

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https://accountglb.digital.panasonic.com/
Please log in to your account and click under "Delete Panasonic ID account" > "Delete".

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1) Log in to your Panasonic Account
2) Browse for the item and click "Add to Cart"
3) Click the shopping cart icon on the top right and click "View Cart"
4) Input coupon code (if any)
5) Check order details and click "Proceed to Checkout"
6) Input shipping and payment details
7) Click check out and wait for an order confirmation email. (Check junk mail if you did not receive in your inbox)

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Please register as a Panasonic member to purchase on our store. 

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If you have any trouble placing an order, please call our Customer Service line at 
Tel.No.: (02) 8706-7603
Hours of Operations: 08:00AM-06:00PM (Monday to Saturday)
Closed on public and company designated holidays.

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Please log in to your account and click under "My Page" > "My Orders"

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Order details cannot be modified once processed. You may wish to cancel the order and reorder with the correct details.

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All prices include tax.

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Visit Panasonic Store to find out more!

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Please call our customer service hotline at
Tel.No.: (02) 8706-7603
Hours of Operations: 08:00AM-06:00PM (Monday to Saturday)
Closed on public and company designated holidays.

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Once you have added the item into cart, click "View Cart" and input the coupon code under "Apply Coupon Code". Click "Apply Coupon".

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The Panasonic Store currently accepts:
- Visa
- MasterCard
- PayMaya

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You cannot change your payment method once your order has been confirmed.

If you wish to change the payment method, please cancel the order and reorder with your payment method of choice.

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If your payment is declined due to a rejected payment method, please change your payment method and try again or check with the provider of your selected payment method.

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You will receive an order confirmation email to indicate that payment is successful, and we are processing your order.

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It will take approximately 2-5 business days to deliver your order by our appointed courier.

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The serviceable areas at the moment are the following: Caloocan, Las Piñas, Makati, Malabon, Mandaluyong, Manila, Marikina, Muntinlupa, Navotas, Parañaque, Pasay, Pasig, Pateros, Quezon City, San Juan, Taguig, Valenzuela, Batangas, Cavite, Rizal, Laguna, Bulacan, Nueva Ecija, Tarlac, Pampanga

Answer:

No, we do not have that option at the moment.

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Log in to your Panasonic Account and track your order under "My Orders"

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Should you receive the package or product(s) which is damaged, torn or in bad condition, please do not accept the package or product(s) from the courier service.

Kindly notify us within seven (7) working days of delivery with the details of order (name, order ID, date of receipt, product(s) model) and pictures (if any).

Should you believe your product has been damaged during shipping, please contact our customer service hotline at Tel.No.: (02) 8706-7603

Hours of Operations: 08:00AM-06:00PM (Monday to Saturday)
Closed on public and company designated holidays.

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You will receive an SMS from our courier partner for a reschedule of delivery. Please follow the instructions and schedule another delivery.

For bulky items like refrigerators, washing machines and aircon, our logistics team will call you to schedule a delivery. Please do inform the team if you wish to reschedule.

Answer:
Orders for goods may be returned to Panasonic if the delivered goods are:

1) incorrect (i.e. there are missing items or parts in the delivered goods, or the model or colour is different from the Order), upon which the return request must be initiated within seven (7) days from the delivery date. In the event that the model or colour is different from the Order, this can be inspected from the label or packaging of the goods, and the goods must be returned with its original seal intact. Otherwise, Panasonic may not accept returns of goods with a broken seal on its packaging;

2) damaged (i.e. stained, dented, cracked or scratched), upon which the return request must be initiated within 24 hours from the delivery date; or

3) defective with respect to the goods’ function, upon which the return request must be initiated within seven (7) days from the delivery date.

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The following types of products cannot be returned or refunded:

1) products that are damaged by misuse
2) products that are damaged or rendered defective due to the use of the item in a way that is contrary to Panasonic’s instructions or operation manual
3) Products were modified, altered or repaired by anyone other than Panasonic’s authorized personnel
4) Change of mind
5) Washing machines, refrigerators and air-conditioners that are already unboxed, installed and we have assessed them to be in good working condition.

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All return order must be returned with free items/vouchers, credits, promo codes entitled with the purchase.

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Contact our customer service hotline at Tel.No.: (02) 8706-7603 or email pmpc_csdcic@ph.panasonic.com with your order number, name and contact number within 7 working days.

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Contact our customer service hotline at Tel.No.: (02) 8706-7603 or email pmpc_csdcic@ph.panasonic.com with your order number, name and contact number.

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The refund can take up to 30 working days from the date of return request approval. The refund period may vary depending on the payment method and subject to the payment agency's processing duration.

Answer:

Follow these simple steps to register your Panasonic product and enjoy the full benefits of the MyPanasonic PH app:

1. Download the App

Get the MyPanasonic app from the Google Play Store or Apple App Store.

2. Log in with Your Panasonic ID

Open the app and tap “Login with Panasonic ID.”

3. Sign In or Create an Account

You’ll be redirected to the login page.

If you already have an account, sign in.

If not, tap “Create Account” and follow the on-screen instructions.

4. Verify Your Account

Enter your email, create a password, and input the OTP sent to your registered email address.

5. Complete Your Profile

Fill in your personal information such as:

Name

Date of Birth

Mobile Number

Gender

Address

6. Register Your Panasonic Product

Since the app is exclusively for Panasonic customers, you’ll be required to register at least one Panasonic product.
If your product is still under warranty, we strongly recommend registering its warranty as well.

7. Input Product Details

Provide the required information:

Model Number

Serial Number

Purchase Date

Product Name (for your reference)

Photo of the Product

Photo of the Serial Number

Then tap Next.

8. Review and Submit

You’ll be taken to a review page showing all the information you entered.
If everything is correct, tap Submit.

9. Wait for Approval

Your product registration will be reviewed within 24 to 48 hours (often sooner).
Expect either approval or rejection depending on the information provided.

10. Continue to Warranty Registration

After submitting your product registration, the app will ask if you want to proceed with warranty registration.
If you choose to continue:

Upload your proof of purchase.

All other details will already be pre-filled based on your product registration.

11. Warranty Review

Warranty validation may also take 24 to 48 hours or less.

Answer:

Please contact our customer service hotline at Tel.No.: (02) 8706-7603 or email pmpc_csdcic@ph.panasonic.com

Answer:

Please contact our customer service hotline Tel.No.: (02) 8706-7603 or email pmpc_csdcic@ph.panasonic.com