Answer,

1) Visit panasonic.com/ae
2) Click "Sign-up/Sign-in"
3) Click "Create an Account"
4) Fill in your information and click "Create an Account"
5) Check your inbox for an account confirmation email. (Check your spam / junk mail if you did not receive email confirmation.)

Answer,

Log in to your account and click under "My Page" > "Account Information"

Answer,

Log in to your account and click under "My Page" > "Deactivate my Account"

Answer,

Click ""Sign-up/Sign-in" then click "Forgot Your Password?" to reset your password.

Answer,

1) Log in to your Panasonic Account
2) Browse for the item and click "Add to Cart"
3) Click the shopping cart icon on the top right and click "View Cart"
4) Input coupon code (if any)
5) Check order details and click "Proceed to Checkout"
6) Input shipping and payment details
7) Click check out and wait for an order confirmation email. (Check junk mail if you did not receive in your inbox)

Answer,

If you have any trouble placing an order, please call the Customer Service line at +971-4-8007262, who will liaise with Al Futtaim Panatech LLC
Mondays to Saturday : 9.00am to 6.00pm (UAE) time
Closed on Sundays and Public Holidays

Answer,

Please log in to your account and click under "My Page" > "My Orders"

Answer,

Yes, all prices include VAT.

Answer,

Once you have added the item into cart, click "View Cart" and input the coupon code under "Apply Coupon Code". Click "Apply Coupon".

Answer,

Accepted method of payment are Visa and MasterCard credit/debit card in AED (or any other agreed currency)

Answer,

If the payment is declined due to a rejected payment method, please change the payment method and try again or check with the provider of the selected payment method.

Answer,

An email will be sent to indicate that payment is successful and the order is being processed.

Answer,

Deliveries take up to 2 business days to be delivered by the appointed courier. 
For bulky items such as refrigerators, washing machines and aircons please expect a phone call prior to delivery to schedule the date and time of the delivery.

Please note the below areas in the Emirate of Abu Dhabi are not serviceable for delivery:
Al Aman, Al Kifefah, Al Lissaily, Al Maiarid, Al Mania, Bu Ghar, Dalma Island, Jananah Island, Lulu Island, Qareen Al Aish, Qutuf, and Ras Ghurb Island..

Answer,

Our prices are inclusive of delivery charges (inclusive of VAT) and timescales vary depending on the type of products ordered, the service you select and the delivery address. You’ll find the list of below non serviceable areas where we cannot execute our deliveries.

Al Aman, Al Kifefah, Al Lissaily, Al Maiarid, Al Mania, Bu Ghar, Dalma Island, Jananah Island, Lulu Island, Qareen Al Aish, Qutuf, and Ras Ghurb Island.

If no fixed date or timeline has been agreed upon, our standard deliveries are performed within a maximum period of 2 working days.

Please note that certain products and services may be subject to alternative delivery charges, restrictions and/or timescales. If delivery cannot be made to a customer due to the customer not being present at the address at the time allotted by the carrier or if a customer refuses to accept the products, Al Futtaim Panatech reserves the right to deduct the cost for returning products to Al Futtaim Panatech return center from the customer’s refund for the order.

Answer,

Standard installation is free of charge.
Standard installation doesn’t include any removal of old appliances, electrical wiring or plumbing. As for air conditioners, standard installation includes piping not exceeding 5 meters. 

Answer,

You should check all products you receive against your order as soon as delivered. If the products you receive are damaged or incorrectly supplied on delivery then you must note the details of any damage or error in supply on the delivery documentation or if you are unable to view the items on receipt, you must inform us (by phone or email only) within 7 days from the date of delivery. You must return the products to us as soon as possible after informing us that the products are damaged or have been incorrectly supplied.
In the case of damaged or incorrectly supplied products, we will offer you an exchange or refund. Any refunds will be given by Al Futtaim Panatech and will be made to the mode of payment used when purchase was made and will be subject to our right to withhold amounts for products which are damaged on return or for which we arrange collection.
To report a damaged of incorrect products, please contact the customer service hotline at +971-4-8007262 or email customercare@ae.panasonic.com who will liaise with Al Futtaim Panatech LLC.

Answer,

Items in their original tags, labels & packaging, and in perfect condition can be returned for refund within 7 days from the date of delivery for full price items, with an original receipt, and original packing.

If any refund or exchange is sought you will need to bring the appropriate proof of payment:  Apple Pay mobile phone or credit card or debit card used in the transaction, or the relevant original card slip.

Refunds will be processed in accordance with the original payment method or credited to the original account. In the event that an exchange or refund results in the inability to fulfill the terms of the original promotion, the customer will be required to pay the difference in price and return any free gift(s) received as part of the promotion.

Answer,

Please call our customer service hotline at +971-4-8007262 or email customercare@ae.panasonic.com who will liaise with Al Futtaim Panatech LLC to arrange a free pick-up of your item/items from the collection point (delivery T&C’s apply).

Answer,

The following items are excluded from our returns, refund & exchange policy: gift vouchers, damaged items, items with “non-refundable” mark, products related to personal hygiene such as trimmers, shavers, epilators etc. and consumable materials such as batteries.

Answer,

Refunds will be initiated promptly upon the completion of the return process and in accordance with the specified refund method within 14 days. Refunds are non-transferable and will be processed only to the card associated with the original order.

Answer,

Please refer to this link for the complete warranty policy

Answer,
Please call our customer service hotline at +971-4-8007262 or email customercare@ae.panasonic.com who will liaise with Al Futtaim Panatech LLC

Answer,
Please call our customer service hotline at +971-4-8007262 or email customercare@ae.panasonic.com who will liaise with Al Futtaim Panatech LLC