Failure Rates

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For mobile computer users, computer failure is not an option. Downtime results in lost productivity and costly repair expenses.

Panasonic Toughbook® mobile computers rarely fail. In fact, Toughbook mobile computers are nearly ten times more reliable than standard business laptops. PC Magazine, in its September 2009 issue, reported an industry average failure rate of 21.0%. Panasonic's service records (as of September, 2009, for units in and out of warranty) show an average annual failure rate of only 2.99% for Toughbook mobile computers.*

The proven reliability and low failure rate of Toughbook computers begin in the factory. Panasonic is the only major computer manufacturer that engineers, builds and tests its own products. By producing most of the components in-house, Panasonic is able to assure quality, consistency and parts availability throughout the manufacturing process and during the warranty period that follows.

Lower failure rates translate to less downtime, fewer repair expenses and a lower total cost of ownership. Compared to commercial-grade laptops, Panasonic Toughbook mobile computers average better than 15% lower total cost of ownership. Over the life of a typical mobile computer, that adds up to savings of hundreds of dollars, plus a better overall user experience.

On the rare occasion when a Toughbook computer does fail, Panasonic's industry benchmark service and support system assures the repair time will be minimal. Panasonic offers award-winning technical support and an array of warranty services, including priority overnight exchange of user-replaceable parts. Laptop magazine gave Panasonic an "A+" for phone support in their July, 2008 issue, citing that "the company's 24/7 phone support was swift, informative, and efficient."