Your privacy is important to us. This Privacy Statement explains how Panasonic Vietnam Co.,Ltd, its parent company, subsidiaries and affiliates (“Panasonic”, “we”, “us”, “our”) will collect, use and disclose Personal Data that we obtain through the URL: (“Web Site”) or other means.


Personal Data” refers to all and any information relating to you which identify or enable to identify you (including basic personal data and sensitive personal data such as your name, contact numbers, email address, mailing address, residential address, password, Internet Protocol address and GPS location) obtained by us via your access to or use of the Web Site.


In order to serve you better, we may update this Privacy Statement from time to time. A notification of those updates shall be posted on this website with clear statement of changed points and effective date. For any updates/modifications that might have less restriction to our processing of your Personal Data, we will send a notice to your registered communication method.

1. Collection and Use

1.1  We may collect the following information when you access the Web Site:

(a) Anonymous web statistics collected as you browse the website
(b) Personal Data you knowingly and agreed provide us when you (i) register your product, (ii) sign up for product information,(iii) participate in direct marketing activities such as online promotion, surveys and lucky draws, and/or (iv) submit a question or provide feedback or otherwise contact us or request information from us, (v) carry out a transaction through the Web Site, and/or (vi) engage us to repair or service your product.


1.2  We may also collect and process Personal Data from other entities in the Panasonic group or from a third party who may lawfully pass to us information about you, including but not limited to our suppliers, agents as well as authorized dealers and resellers.


1.3  We use your Personal Data to

a) monitor use of, customize, measure and improve our services, content and advertising;
b) provide services and customer support you request (including identifying you and processing your request of services);
c) allow you to participate in contests and surveys;
d) send you marketing, service updates and promotional offers you request or under your consent; and
e) prevent potentially prohibited or illegal activities and/or enforce our Terms of Use Agreement
f) Ensure our compliance to any legitimate obligations under applicable laws


1.4  We shall not be liable for data input errors arising from your registration or submission of Personal Data.

2. Cookies and Passive Tracking

2.1  A “cookie” is an element of data that can be sent to your browser. Your browser may then store it on your system based on the preferences you have set on your browser. Cookies gather information about your operating system including, but not limited to, browser type, and Internet Protocol address.


2.2  The Web Site occasionally uses cookies to enhance the information and services provided, and to make navigating the Web Site more convenient. The Website does not use cookies to obtain information that would allow it to identify you except in cases where you have agreed to provide such information beforehand.


2.3  You have the option to configure your internet browser to notify you when you receive a cookie, giving you the chance to decide whether to accept it. Further, you have the option to block all cookies. Please note, however, that if you refuse or otherwise block cookies you may not be able to use all of the functionality available on the Web Site.

3. Access, Correction, Withdrawal of Consent and Other Rights

3.1 To the extent permitted by applicable data protection and privacy laws, you may access, review, correct and update your Personal Data, and withdraw your consent for the use of the Personal Data.


3.2 If you wish to access, review, correct, update, or withdraw consent for the use of the Personal Data that you have submitted through the Web Site, or to make any inquiries about the processing of such information, please contact us as described in paragraph 9.

4. International Transfers and Storage

4.1  The Personal Data that we collect from you may be transferred to, and stored at, a destination across international borders as necessary for processing in accordance with Panasonic’s standard business practices. By accessing the Web Site or submitting your Personal Data, you agree to this transfer, storing or processing.

5. Security and Safeguards

5.1  We will use reasonable endeavours to place appropriate security safeguards to protect your Personal Data against unauthorized access or accidental loss.


5.2  Our employees are aware of the importance of maintaining confidentiality of the Personal Data collected.


5.3  We recommend you take every precaution in protecting your Personal Data when you are on the Internet. While we strive to protect your Personal Data, we are unable to give an absolute assurance for the security of the information you transmit over the Internet.


5.4  Where we have given you (or where you have chosen) a password which enables you to access certain parts of the Web Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

6. Disclosure and Retention

6.1  We may provide or transfer your Personal Data you provide to other entities in the Panasonic group, our authorized dealers and resellers as well as our suppliers, agents which contracted with us for providing your requested services in accordance with paragraph 4.1 within the purpose of use described in paragraph 1.3. Your Personal Data might be also disclosed to digital ad platforms (Facebook, Google and other media) if you use features provided by those digital ad platforms integrated in our Web site.

6.2 Your Personal Data shall be disclosed to third parties without your consent under the following circumstances:


(a)  required to do so in compliance with any Vietnam Government law, regulation, subpoena or court order;
(b)  upon the request of a government, regulatory or law enforcement agency;
(c)  for the investigation and help to prevent security threats, fraud or other malicious activity;
(d)  to enforce/protect the rights and properties of Panasonic or its affiliates; or
(e)  to protect the rights or personal safety of Panasonic employees and third parties.


6.3  We will retain your Personal Data within time period for the Purposes as described in paragraph 1.3 or other time period requested by law.

7. Child protection

7.1  If you are under the age of  16 years, please do not submit any Personal Data without the consent from your parent(s) or legal guardian.


7.2 If you provide Personal Data of your child under the age of 7 – 16 years, please kindly seek for your child consent and provide us a record of such consent upon our request. Record of consent might be under the forms of written or voice record and you’re liable for the accuracy of those.

8. Third Party Web Sites and Social Media Sites

8.1  The Web Site may contain links to other web sites hosted by third parties whose privacy practices may differ from us. We do not endorse or make any representations about these third party websites and will not be responsible for the privacy practices or the content of these sites, even if they appear as part of the Web Site. The Personal Data you choose to provide to or that is collected by these third parties is not covered by this Privacy Statement. If you link to or otherwise visit any these third party websites, please review their respective privacy policies.


8.2  The Web Site may provide social media features that enable you to share information with your social networks and to interact with us on various social media sites. Your use of these features may result in the collection or sharing of information about you, depending on the feature. Please review the privacy policies and settings on the social media sites with which you interact so as to ensure that you understand the information that could be shared by those sites.


8.3  We expressly disclaim to the maximum extent permissible at law any liability for the security or privacy practices included on or operated by the operators of third party websites and social media sites.

9. Contact Information

9.1  If you need assistance accessing or updating your Personal Data we have collected or if you have any questions relating to this Privacy Statement, please contact our Customer Service Officer at

10. General

10.1  This Privacy Statement provides a general statement on the ways in which we aim to protect and use your Personal Data.  You may however, in connection with any specific products or services offered by us or a member of the Panasonic group, be provided with privacy policies or statements that supplement this Privacy Statement.

11. Third party features on our website

Our websites also contain features such as embedded video provided by third parties through their API's that is bound by API's terms of use. Depending on how you interact with these features your information may be shared to these providers. For more information about features' terms of use, please visit each providers' website.

A. YouTube
YouTube API Services are used to play videos on our Websites. Further information on the services and features of the service can be found in YouTube Terms of Service and on usage of your information in Google Privacy Policy.